Refund policy

🔁 Return & Refund Policy – Acmetech.in

At Acme Technologies, we aim to support our customers as much as possible. Our return and refund policy is designed to be fair, transparent, and easy to follow.

✅ Items Eligible for Return

You can return a product in either of the following cases:

1. Damaged, defective or wrong item

Item is physically damaged, defective or dead on arrival
Product differs from the description shown on the website
Wrong item delivered
Wrong color, style, size, or quantity
Missing parts or accessories

Please report the issue within 3 days of delivery (7 days for complete PC sets). We will arrange a free reverse pickup.

2. Unused item – 7-day return

Return request must be made within 7 days of delivery
Item must be unused, with the manufacturer seal intact, in its original packaging with all accessories, invoice and proof of purchase
Return shipping cost is paid by the customer. Please contact us first to get the return address and instructions.

These conditions apply to all product categories, unless otherwise specified.

❌ Items Not Eligible for Return

The following do not qualify for return or refund:

Opened, used or installed products (seal broken) that are not faulty
Compatibility issues with other hardware or software after the product has been opened or installed
Product not working with specific combinations or setups
Installation errors or user-related damage
Burnt, cracked, or physically damaged items during installation
Defects that appear after use – these are covered under the direct company/manufacturer warranty

🛑 Cancellation Policy

Cancellations are accepted only within 24 hours of placing the order.
Orders cannot be cancelled once they are processed or shipped by our vendors.
Same Day Delivery orders are non-cancellable.
Products ordered during special promotions (e.g., Diwali, Pongal, Valentine’s Day) are not eligible for cancellation.
Pre-order items cannot be cancelled. However, refund or replacement may be considered if the product quality is proven to be unsatisfactory.

If the product received is not as expected or differs from what was shown online, please notify our customer service team within 72 hours of delivery. We will review the issue and respond with an appropriate resolution.

For products with manufacturer warranties, please contact the brand directly for support.

🔄 Return & Refund Conditions

Damaged, defective, dead on arrival or incorrectly delivered products: request within 3 days of delivery for standard items, 7 days for complete PC sets. Free reverse pickup.
Unused products with seal intact: request within 7 days of delivery. Return shipping is paid by the customer.

Note: Gaming chairs are eligible for replacement only—refunds are not applicable.

Returns will not be accepted if:

The product seal is broken and the item is not faulty
The item has been used or is not in its original condition

To qualify for a return:

The item must be unused, in original packaging, and include the receipt or proof of purchase

📦 Return & Refund Process

Submit your return/refund request via:
- WhatsApp: 📱 87800 96463
- Email: 📧 support@acmetech.in
- Or click the designated link on our website
For damaged, defective or wrong items, we will arrange a free reverse pickup through our courier partner. For unused 7-day returns, the customer ships the item back to us at their own cost.
Upon receiving the product, we will verify its condition and match it against the original shipment.
If approved, the refund will be processed via:
- Bank transfer (customer must provide valid bank details)
- Payment gateway (if paid online, refund will be credited to the original account)

Refunds for COD and bank transfer orders will be issued only to the buyer’s bank account.

Refunds typically take 7–10 working days to reflect in your account.
Original shipping costs are non-refundable.

📬 Contact Us

For any return or refund queries, please contact us with your Order Number at:
📧 support@acmetech.in
📱 WhatsApp: 87800 96463