Return/Refund Product/Cancel Order

 

Issue
Items which can be returned*

Item is physically damaged/defective
Varies from the description
Wrong item delivered

Wrong colour

Wrong style

Wrong size

Wrong quantity

Missing parts/accessories

All Items
IssueItems will not returned*

New Product with Direct Company warranty

Not Comparable with other product

Not working with some product combination.

Installation problem

Burn or Physical damage while installation.

 

ACME TECHNOLOGIES   help customer its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  1. Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  2.  There is no cancellation of orders placed under the Same Day Delivery category.
  3.  No cancellations are entertained for those products that the ACME TECHNOLOGIES.marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  4. ACME TECHNOLOGIESdoes not accept cancellation requests for preorder items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  5.  In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 72 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  6. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Return/ Refund Policy

We accept return and refund request only if the product delivered by us is in damage condition, wrong product sent, product in dead condition or product is defective. Buyers will have 3 days and 7 days (7 days is applicable on purchase of a complete PC set) after delivery to inform us in case of any dispute in the order to claim for return or refund. For gaming chairs only replacement is applicable, no refunds will be there for gaming chairs. If the seal of the product is opened and the product is not faulty then return/refund will not be applicable.

To be eligible for a return, your return item must be unused and in the same condition that you received it.

Your item must be in original packaging.

Your item needs to have the receipt or proof of purchase.

Return/Refunds Process :

Refund or retune request to Whatsapp  87800 96463  or  click here  or email to support@acmetech.in      

Once we receive your request.we will arrange reverse pick up from our courier partner.

After  product received  verification of product which is same as send by us.if any problem we will notify.

Refund is approved we will initiate a refund via bank details Please provide by bank detail

email on  support@acmetech.in or whatsapp 87800 96463  

Payment should be refund only in bank which detail should be given by customer shipping costs are non-refundable.

If the payment was made through our payment gateway then it will be refunded in same account by  payment gateway  in case of bank transfer and cod orders refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account.

Contect us : support@acmetech.in along with order Number